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Service & Support

Cancard offers and supports complete hardware service coverage

Service Program

Preventive Maintenance

Preventive Maintenance

Periodic inspection and preventive maintenance.

Break Fix

Break Fix

Responsive service on all products and services we sell.

Third Party Agent

Third Party Agent

Providing services on all qualified third party equipment.

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Service Agreement

COMPREHENSIVE

  • 3 Scheduled preventative maintenance inspections annually, Labour and travel costs included.
  • Cleaning, Lubricating and minor adjustments
  • Minor parts replacement if necessary (example Flex cables, springs, Screws) during inspection visit.
  • Report any noticeable worn major components on work order.
  • Maintain a journal log of all service calls by machine. This journal is reviewed periodically and significant trends will be discussed with client.
  • Emergency service requests will be performed on a demand basis including Labour and travel.
  • Unlimited unscheduled emergency calls.
  • Unlimited Telephone support.

LIMITED

  • 3 Scheduled preventative maintenance inspections
  • 3 Scheduled preventative maintenance inspections annually, Labour and travel costs included.
  • Cleaning, Lubricating and minor adjustments
  • Minor parts replacement if necessary (example Flex cables, springs, Screws) during inspection visit.
  • Report any noticeable worn major components on work order.
  • Maintain a journal log of all service calls by machine. This journal is reviewed periodically and significant trends will be discussed with client.
  • Emergency service requests will be performed on a demand basis including Labour and travel.
  • Limited to one unscheduled emergency call between pm inspections visits.
  • Additional emergency requests will be billed at our current published rate.
  • Unlimited Telephone support.

INSPECTION ONLY

  • 3 Scheduled inspections annually
  • 3 Scheduled preventative maintenance inspections annually, Labour and travel costs included.
  • Cleaning, Lubricating and minor adjustments
  • Minor parts replacement if necessary (example Flex cables, springs, Screws) during inspection visit.
  • Report any noticeable worn major components on work order.
  • Maintain a journal log of all service calls by machine. This journal is reviewed periodically and significant trends will be discussed with client.
  • Major components such as Main logic boards, control boards, motors are not covered under this agreement.
  • Emergency service calls will be billed at our current published rates.
  • Our agreement will not cover damage due to neglect or abuse.

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